FAQ

categories

About MEXEM

How do I log in to my account?


Please go to the C2 Gateway website “c2gateway.com” and click Login in the top right-hand corner of the page. Then simply enter the username and password you chose during the account opening process.




I forgot my username


If you have forgotten your user name it can be found in the original welcome e-mail from C2 Gateway. Alternatively, please contact our customer service department at service@c2gateway.com




I forgot my password


For security reasons, we do not send out passwords via email. In order to reset your password, please contact our customer service at service@c2gateway.com and we will contact you shortly.




Is it possible to use a Two-step Verification?


Yes. We offer the use of Two-step verification via the IBKR app.




How can I reset my Two-step verification?


Please contact our customer service department at service@c2gateway.com and we will contact you as soon as possible.




How can I change my personal information?


To change your personal information, you must log in to the Account Managment and follow these steps: Settings > User\account information > Choose the field you want to change




Is it possible to open multiple accounts with the same details?


Yes. You may duplicate you account in order to create a new account using the same username and password. If you are interested in duplicating your account, please contact our customer service department at service@c2gateway.com




Where can I find my statement and reports of my account?


To view the different types of statements and download a personal statement for a period of your choice, please log in to Account Management and follow these steps: Reports > Statements > Choose the information you want to be included in the statement.





C2 Gateway is a brand of Mexem LTD. The company is authorised and regulated by the Cyprus Securities and Exchange Commission – CySEC (Licence number:  325/17) and is a member of the Investor Compensation Fund (ICF).

 

Risk Warning:  C2 Gateway supplies brokerage services with regards to various financial instruments, including stocks, options, futures, futures options, ETF's, warrants, structured products, SSF's, CFD's, bonds, funds indices All types of financial trading and investments, including such that are offered by Mexem, involve risks to the invested funds, and therefore require expertise, knowledge and understanding of risks, and may not be appropriate for all investors.

 

Before making any decision regarding financial trading or investment, you should carefully consider your investment objectives, level of experience and risk tolerance, and it is highly recommended that you consult an independent financial advisor before making any such decision.

 

Any use of the C2 Gateway website and all trades made through it are subject to our Terms and Conditions, including all annexes thereof, which you must read thoroughly before you start trading on the website /trading platforms.

 

 

Do not use the above suggestions or advice for purchase &/or sale &/or possession of securities &/or financial assets of any kind. Whoever violates this instruction does so on his /her own and it is his /her sole responsibility.