FAQ

Become a client

How do I log in to my account?


Please go to the Mexem website “mexem.com” and click Login in the top right-hand corner of the page. Then simply enter the username and password you chose during the account opening process.




I have forgotten my username


If you have forgotten your user name it can be found in the original welcome e-mail from Mexem. Alternatively, please contact our customer service department by phone or email.




Can I insert a video in my FAQ?


Yes! Users can add video from YouTube or Vimeo with ease:

  1. Enter App Settings
  2. Click the "Manage Questions" button
  3. Click on the question you would like to attach a video to
  4. When editing your answer, click on the video icon and then paste the YouTube or Vimeo video URL
  5. That's it! A thumbnail of your video will appear in answer text box




How do I edit or remove the "FAQ title"?


The FAQ title can be adjusted in the settings tab of the App Settings. You can also remove the title by unchecking its checkbox in the settings tab.





C2 Gateway is a brand of Mexem LTD. The company is authorised and regulated by the Cyprus Securities and Exchange Commission – CySEC (Licence number:  325/17) and is a member of the Investor Compensation Fund (ICF).

 

Risk Warning:  C2 Gateway supplies brokerage services with regards to various financial instruments, including stocks, options, futures, futures options, ETF's, warrants, structured products, SSF's, CFD's, bonds, funds indices All types of financial trading and investments, including such that are offered by Mexem, involve risks to the invested funds, and therefore require expertise, knowledge and understanding of risks, and may not be appropriate for all investors.

 

Before making any decision regarding financial trading or investment, you should carefully consider your investment objectives, level of experience and risk tolerance, and it is highly recommended that you consult an independent financial advisor before making any such decision.

 

Any use of the C2 Gateway website and all trades made through it are subject to our Terms and Conditions, including all annexes thereof, which you must read thoroughly before you start trading on the website /trading platforms.

 

 

Do not use the above suggestions or advice for purchase &/or sale &/or possession of securities &/or financial assets of any kind. Whoever violates this instruction does so on his /her own and it is his /her sole responsibility.